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Cancellation and Change Policy

Our cleaning professionals are organizing their schedule to match your needs. To facilitate them, in case you want to change or cancel your cleaning service, please check our Cancellation & Changes Policy first.

The day before the service until 09:00

Date & time changes or cancellation requests are allowed free of charge.

The day before the service from 09:00 to 18:00

Date & time changes are allowed free of charge.
If you cancel your service you’re not eligible for any refund.

Day before service after 18:00

Time changes are not allowed.
If you change the date, you will be charged 50% more.
For cancellations after 18:00 or if cleaners arrives for the clean and is unable to gain entry or start the clean, you will be charged the full price of the Booking.  your service you’re not eligible for any refund.